--- title: How Coaching Software Improves Coaching Program Management description: Did you know there are more important metrics to look at than just ROI when measuring coaching program success? Discover what those metrics are and the software features that compliment them. image: https://www.people360ai.com/hubfs/people360-by-insala.png --- [![People360](https://www.people360ai.com/hubfs/People360.png)](https://www.insala.com) - People360 - [Overview](https://www.people360ai.com/people360) - [Alumni Management Software](https://www.people360ai.com/en-us/alumni) - [Coaching Software](https://www.people360ai.com/en-us/coaching) - [Mentoring Software](https://www.people360ai.com/en-us/mentoring) - [Predictive Analytics](https://www.people360ai.com/en-us/predictive-people-analytics) - [Career Transition](https://www.people360ai.com/en-us/career-transition) - [Services](https://www.people360ai.com/en-us/services) - [Mentoring Readiness](https://www.people360ai.com/en-us/corporate-mentoring) - [Coaching Readiness](https://www.people360ai.com/en-us/employee-coaching) - [Training](https://www.people360ai.com/en-us/training) - [Resources](https://www.people360ai.com/resources) - [Webinars](https://www.people360ai.com/webinars) - [Blog](https://www.people360ai.com/blog) - [Podcasts](https://www.people360ai.com/podcasts) - [ROI Calculator](https://www.people360ai.com/roi-calculator) - [About](https://www.people360ai.com/en-us/about) - [Our Team](https://www.people360ai.com/en-us/team) - [Security](https://www.people360ai.com/en-us/security) - [Contact](https://www.people360ai.com/contact) - [Book a Demo](https://www.people360ai.com/contact) - [Login](https://www.people360ai.com/login) [Book a Demo](https://www.people360ai.com/demo) ![](https://www.people360ai.com/hubfs/Stock%20images/content-img-03.png) April 20, 2021 ### Share: - - - # Improve Coaching Program Management with Coaching Software You probably know that an [**expertly planned**](https://www.insala.com/employee-coaching) and professionally managed coaching program has a high rate of success. What you might not know is what is needed to manage that program effectively.    A decent percentage of the workforce is working remotely. In fact, an increase of over [**57%**](https://coachfederation.org/app/uploads/2020/09/FINAL_ICF_GCS2020_COVIDStudy.pdf) in online coaching has occurred since COVID. With that number in mind, managing a virtual coaching program can seem like an even more daunting task than it was in the office.     As coaching programs are a large investment, it is best to cover all your bases when managing a coaching program. Ensure your organization's investment is reaching its maximum potential by using a software solution that helps you keep participants engaged and tracks the metrics that matter most.  **What metrics are important for coaching program management?**   Before discussing features that should be in your coaching software, its best practice to know which metrics are most important. So how do you know if your coaching program is making the greatest impact it can make? One may argue that ROI might be the best metric to look at to measure the success of a coaching program.  However, Anthony Grant from the University of Sydney [**explains**](https://liminalsolutions.com/wp-content/uploads/2014/06/ROI-is-a-Poor-Measure-of-Coaching-Success-2012.pdf) that finance based metrics miss the mark when determining program success. He suggests more comprehensive and meaningful metrics are best used to measure the success of a coaching program. *The well-being of the participant* and the* level of engagement*.      ![measure effectiveness of coaching program](https://www.people360ai.com/hs-fs/hubfs/Screen%20Shot%202021-04-15%20at%202.45.05%20PM.png?width=561&name=Screen%20Shot%202021-04-15%20at%202.45.05%20PM.png)      We recommend developing a clear plan for ongoing measurement of program performance when planning for your program. A comprehensive coaching management software solution can help you track all of the aspects of your coaching program.  ## Why Coaching Software to Manage Your Program?  There are many tools that assist with coaching programs out there, but which is the best? The most helpful all in one solution is a coaching software platform that can streamline processes for everyone involved. **For Administrators** Coaching software platforms make managing the overall coaching program and individual coaching simple. By creating the coaching process including deliverables for each coaching engagement, administrators can standardize the coaching process at their organization and use reporting to gain insight to the effectiveness and ROI of the program and understand organizational themes worked on during coaching. **For Coaches** Coaching software helps coaches with managing the coaching plan and objectives. Through many integrations such as Microsoft Teams, Outlook, and Office 365 applications, coaching participants are able to schedule meetings with ease and meet regularly to address program objectives. Integrations with applications you are already using makes communication between your admins, coaches, and coachees much simpler and time efficient. Instead of participants playing phone tag to try and get a session in, they can simply schedule an agreed upon meeting through the platform by using the appointment scheduler. ##  Coaching Management Software Features You Need    Not every coaching software solution will have what is needed for your program’s needs and success. We recommend having these features for optimal performance. - **Easy Intake Process** – Not everyone needs a coach to improve their performance. Having an intake process should highlight employees that will be suitable for coaching.       - **Process Integration** - Enforce your coaching program’s guidelines in your organization by easily uploading your approved coaching process.    - **Coach Matching** – It is critical your coachees are matched with the right coach. Admins can match coachees with the most qualified coaches. This helps coaching in an organization to be more successful while reducing admin time.    - **Trackable Progress** – With a tracking feature, keep up with interactions between matches and see how well they are performing to meet the coachees milestones.     - **Coach Profiles** – Coaches need to market their experience and brand themselves, allowing employees/coachees to view their profiles and learn.    - **Coaching Deliverables** – Each coaching relationship needs to have a set of deliverables based on your coaching process. Coaches can check off what they have completed and what they have agreed to regarding a coaching regimen.    - **Feedback Surveys** – Surveying key stakeholders at the beginning, mid-point and end will allow to find out if your coaches are making a difference to your employee’s development.     - **Reports **- With built in ad hoc reporting and the ability to download those reports, sharing and analyzing the data of coaching interactions are made simple. A metrics dashboard can help you see how each coaching relationship is performing.    All of these features are available within Insala’s coaching software. We provide the tools necessary to measure coaching participant engagement and well-being. Improve the likelihood of coaching program success and streamline your program management. [**Book a meeting**](https://www.insala.com/demo) to talk to our coaching experts about how Insala can help you achieve your program goals.  ![Insala](https://www.people360ai.com/hs-fs/hubfs/Logo/Untitled%20design%20(30).png?width=100&name=Untitled%20design%20(30).png) [Insala](https://www.people360ai.com/blog/author/insala) [LinkedIn](https://www.linkedin.com/company/insala) Through innovative web-based SaaS technology, Insala partners with organizations to accelerate performance and drive evidence-based decisions for organizations and their people. **Topic:** [Coaching](https://www.people360ai.com/blog/topic/coaching) ### Related Posts [Coaching](https://www.people360ai.com/blog/topic/coaching) ![how_to_improve_your_healthcare_employee_coaching_program_with_less_effort](https://www.people360ai.com/hubfs/pexels-andrea-piacquadio-3881247.jpg) April 1, 2022 ### [How To Improve Your Healthcare Employee Coaching Program With Less Effort](https://www.people360ai.com/blog/how-to-improve-healthcare-employee-coaching-program) How To Improve Your Healthcare Employee Coaching Program With Less Effort It would be an understatement to say that HR has had their work cut ... 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